What currency are the prices I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-4 days processing time for your order to ship out, average shipping times are 6-10 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at support@kolevia.com
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 15 days to send it back to us for a full refund. See return address below. Once we receive the product, we will refund the full amount of your original purchase. Please Include name and order number on the returned parcels.
2967 Dundas St. W. Suite 0784,
Toronto, ON M6P 1Z2
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, please wait to recieve the order and use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email. Once you double checked if the address given is wrong kindly notify us at support@kolevia.com to check if your item has been shipped. Please note that wrong address cannot be corrected once an item has been shipped. No refund will be given after an item has been shipped due to incorrect address used by customer.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 6-10 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you to give you a pleasant shopping experiencel! Please send us an email to support@kolevia.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, we will sure get back to you withing 24 hours.